Complaints

HOW TO MAKE A COMPLAINT

At Origin Finance we aim to provide the very best service for our customers, therefore in the event that you are unhappy regarding any part of our service, we have an Internal Dispute Resolution process in place to assist in satisfying any complaint.

CONTACT POINTS FOR A COMPLAINT:

Complaints Officer
Graeme Salt
National Business Support & Development Manager
Tel: (02) 9922 5055

The Complaints Officers are senior personnel in our company and have the necessary experience and authority to handle your complaint and make relevant decisions on outcomes.

The complaint need not be in writing and may be presented to us by any reasonable means, for example letter, telephone, email or in person.

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You can also contact us on/at:

• Post: PO Box 6478 North Sydney NSW 2059
• Phone: (02) 8115 9700
• Fax: (02) 9922 5276
• Email: customerservice@originfinance,com.au

Should you not be satisfied with the outcome of the Internal Dispute Resolution process you also have the option of contacting the Australian Financial Complaints Authority on:

• Freecall: 1800 931 678
• Mail: Australian Financial Complaints Authority Ltd, GPO Box 3, Melbourne VIC 3001
• Fax: 03 9613 6399
• Email: info@afca.com.au