Feedback and Complaints
At Origin Finance we aim to provide the very best service for our customers, therefore in the event that you are unhappy regarding any part of our service, we have an Internal Dispute Resolution process in place to assist in satisfying any complaint.
We would hope you are completely delighted with our service, however in the event you have a complaint pleae contact us so we can help resolve your concerns. Our Customer service managers are senior personnel in our company and have the necessary experience and authority to handle your complaint and make relevant decisions on outcomes.
The complaint need not be in writing and may be presented to us by any reasonable means, for example letter, telephone, email or in person.
Contact points for complaints:
Complaints Officer
Graeme Salt
National Business Support & Development Manager
Tel: (02) 9922 5055
You can also contact us at:
- Post: PO Box 6478 North Sydney NSW 2059
- Phone: (02) 8115 9700
- Email: cu*************@***************om.au
External Dispute Resolution Scheme
If we do not reach an agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme. Our external dispute resolution provider is the Australian Financial Complaints Authority (AFCA).
You can contact AFCA using any of the following:
Online: www.afca.org.au
Email: in**@******rg.au
Telephone: 1800 931 678 (toll free)
Mail: GPO Box 3, Melbourne Vic 3001
External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. You may refer the matter to AFCA at any time, but if our internal process is still in progress, they may request that our internal processes be completed before considering the matter further.
You can obtain further details about our dispute resolution procedures and obtain details of our privacy policy on request